{"id":94812,"date":"2019-02-02T17:24:48","date_gmt":"2019-02-02T16:24:48","guid":{"rendered":"https:\/\/zylloo.com\/non-classifiee\/la-qualite-dans-la-gestion-des-affaires\/"},"modified":"2019-02-02T17:24:48","modified_gmt":"2019-02-02T16:24:48","slug":"la-qualite-dans-la-gestion-des-affaires","status":"publish","type":"post","link":"https:\/\/zylloo.com\/fr\/actualites\/la-qualite-dans-la-gestion-des-affaires\/","title":{"rendered":"La qualit\u00e9 dans la gestion des affaires"},"content":{"rendered":"

Comment bien g\u00e9rer gr\u00e2ce \u00e0 la norme de qualit\u00e9 ? La famille des normes ISO <\/a>9000 couvre les divers aspects du management de la qualit\u00e9et comprend certaines des normes les plus connues de l\u2019Organisation Internationale de Normalisation (ISO). Elles offrent des lignes directrices et des outils aux entreprises et aux organismes qui veulent que leurs produits et services soient constamment en phase avec ce que leurs clients demandent et que la qualit\u00e9 ne cesse de s\u2019am\u00e9liorer. <\/p>\n

ISO 9001:2015 d\u00e9finit les crit\u00e8res pour un syst\u00e8me de management. Il s\u2019agit de la seule norme de cette famille \u00e0 pouvoir \u00eatre utilis\u00e9e pour la certification (mais ce n\u2019est pas une obligation). Toute organisation, grande ou petite, quel que soit son domaine d\u2019activit\u00e9, peut l\u2019utiliser. De fait, plus d\u2019un million d\u2019entreprises et organismes dans plus de 170 pays appliquent ISO 9001:2015 <\/p>\n

Cette norme repose sur un certain nombre de principes de management de la qualit\u00e9, notamment une forte orientation client, la motivation et l\u2019engagement de la direction, l\u2019approche processus et l\u2019am\u00e9lioration continue. ISO 9001:2015 aide \u00e0 s\u2019assurer que les clients obtiennent des produits et services uniformes et de bonne qualit\u00e9, avec, en retour, de belles retomb\u00e9es commerciales. <\/p>\n

ZYLLOO CONSULT<\/a> en collaboration avec la firme Canadienne PECB<\/a>, un des leaders mondiaux dans la formation et la certification aux normes ISO<\/a>, assiste les entreprises \u00e0 mettre en \u0153uvre le syst\u00e8me de management de la qualit\u00e9 en leur sein. Un service professionnel d\u2019accompagnement dans le processus de certification de votre entreprise \u00e0 la norme internationale de qualit\u00e9 est aussi offert. Nous invitons \u00e9galement les professionnels \u00e0 renforcer leur capacit\u00e9 et de certifier leurs qualifications professionnelles dans le domaine de la gestion de la qualit\u00e9 gr\u00e2ce aux formations PECB en \u00ab Self-Study \u00bb ou en formation avec formateur selon vos besoins. <\/p>\n","protected":false},"excerpt":{"rendered":"

Comment bien g\u00e9rer gr\u00e2ce \u00e0 la norme de qualit\u00e9 ? La famille des normes ISO 9000 couvre les divers aspects du management de la qualit\u00e9 <\/p>\n","protected":false},"author":1,"featured_media":93405,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[121,202],"tags":[],"class_list":["post-94812","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites","category-communiques-de-presse"],"yoast_head":"\nLa qualit\u00e9 dans la gestion des affaires - Zylloo Consult<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/zylloo.com\/fr\/actualites\/la-qualite-dans-la-gestion-des-affaires\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La qualit\u00e9 dans la gestion des affaires - Zylloo Consult\" \/>\n<meta property=\"og:description\" content=\"Comment bien g\u00e9rer gr\u00e2ce \u00e0 la norme de qualit\u00e9 ? La famille des normes ISO 9000 couvre les divers aspects du management de la qualit\u00e9\" \/>\n<meta property=\"og:url\" content=\"https:\/\/zylloo.com\/fr\/actualites\/la-qualite-dans-la-gestion-des-affaires\/\" \/>\n<meta property=\"og:site_name\" content=\"Zylloo Consult\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/zylloo\/\" \/>\n<meta property=\"article:published_time\" content=\"2019-02-02T16:24:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/zylloo.com\/wp-content\/uploads\/2019\/02\/image1-newsletter1-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"990\" \/>\n\t<meta property=\"og:image:height\" content=\"567\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Zylloo Consult\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Zylloo\" \/>\n<meta name=\"twitter:site\" content=\"@Zylloo\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Zylloo Consult\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/zylloo.com\\\/fr\\\/actualites\\\/la-qualite-dans-la-gestion-des-affaires\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/zylloo.com\\\/fr\\\/actualites\\\/la-qualite-dans-la-gestion-des-affaires\\\/\"},\"author\":{\"name\":\"Zylloo Consult\",\"@id\":\"https:\\\/\\\/zylloo.com\\\/fr\\\/#\\\/schema\\\/person\\\/0654679a99b2914de9a588c970b61226\"},\"headline\":\"La qualit\u00e9 dans la gestion des affaires\",\"datePublished\":\"2019-02-02T16:24:48+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/zylloo.com\\\/fr\\\/actualites\\\/la-qualite-dans-la-gestion-des-affaires\\\/\"},\"wordCount\":311,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/zylloo.com\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/zylloo.com\\\/fr\\\/actualites\\\/la-qualite-dans-la-gestion-des-affaires\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/zylloo.com\\\/wp-content\\\/uploads\\\/2019\\\/02\\\/image1-newsletter1-1.jpg\",\"articleSection\":[\"Actualit\u00e9s\",\"Communiqu\u00e9s de presse\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/zylloo.com\\\/fr\\\/actualites\\\/la-qualite-dans-la-gestion-des-affaires\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/zylloo.com\\\/fr\\\/actualites\\\/la-qualite-dans-la-gestion-des-affaires\\\/\",\"url\":\"https:\\\/\\\/zylloo.com\\\/fr\\\/actualites\\\/la-qualite-dans-la-gestion-des-affaires\\\/\",\"name\":\"La qualit\u00e9 dans la gestion des affaires - Zylloo Consult\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/zylloo.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/zylloo.com\\\/fr\\\/actualites\\\/la-qualite-dans-la-gestion-des-affaires\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/zylloo.com\\\/fr\\\/actualites\\\/la-qualite-dans-la-gestion-des-affaires\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/zylloo.com\\\/wp-content\\\/uploads\\\/2019\\\/02\\\/image1-newsletter1-1.jpg\",\"datePublished\":\"2019-02-02T16:24:48+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/zylloo.com\\\/fr\\\/actualites\\\/la-qualite-dans-la-gestion-des-affaires\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/zylloo.com\\\/fr\\\/actualites\\\/la-qualite-dans-la-gestion-des-affaires\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/zylloo.com\\\/fr\\\/actualites\\\/la-qualite-dans-la-gestion-des-affaires\\\/#primaryimage\",\"url\":\"https:\\\/\\\/zylloo.com\\\/wp-content\\\/uploads\\\/2019\\\/02\\\/image1-newsletter1-1.jpg\",\"contentUrl\":\"https:\\\/\\\/zylloo.com\\\/wp-content\\\/uploads\\\/2019\\\/02\\\/image1-newsletter1-1.jpg\",\"width\":990,\"height\":567},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/zylloo.com\\\/fr\\\/actualites\\\/la-qualite-dans-la-gestion-des-affaires\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/zylloo.com\\\/fr\\\/accueil\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"La qualit\u00e9 dans la gestion des affaires\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/zylloo.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/zylloo.com\\\/fr\\\/\",\"name\":\"Zylloo Consult\",\"description\":\"Etudes et conseils\",\"publisher\":{\"@id\":\"https:\\\/\\\/zylloo.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/zylloo.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/zylloo.com\\\/fr\\\/#organization\",\"name\":\"Zylloo Consult\",\"alternateName\":\"Zylloo\",\"url\":\"https:\\\/\\\/zylloo.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/zylloo.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/zylloo.com\\\/wp-content\\\/uploads\\\/2024\\\/04\\\/zylloo_web_logo_2.png\",\"contentUrl\":\"https:\\\/\\\/zylloo.com\\\/wp-content\\\/uploads\\\/2024\\\/04\\\/zylloo_web_logo_2.png\",\"width\":968,\"height\":274,\"caption\":\"Zylloo Consult\"},\"image\":{\"@id\":\"https:\\\/\\\/zylloo.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/zylloo\\\/\",\"https:\\\/\\\/x.com\\\/Zylloo\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/zylloo-consult\\\/\",\"https:\\\/\\\/www.instagram.com\\\/zylloo_2018\\\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/zylloo.com\\\/fr\\\/#\\\/schema\\\/person\\\/0654679a99b2914de9a588c970b61226\",\"name\":\"Zylloo Consult\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/1a4e7dbd0f148d503045ea4ae27e95e19fcb9bfa79fdeea89835462c616d30f0?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/1a4e7dbd0f148d503045ea4ae27e95e19fcb9bfa79fdeea89835462c616d30f0?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/1a4e7dbd0f148d503045ea4ae27e95e19fcb9bfa79fdeea89835462c616d30f0?s=96&d=mm&r=g\",\"caption\":\"Zylloo Consult\"},\"sameAs\":[\"https:\\\/\\\/zylloo.com\"],\"url\":\"https:\\\/\\\/zylloo.com\\\/fr\\\/author\\\/bts0v\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"La qualit\u00e9 dans la gestion des affaires - Zylloo Consult","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/zylloo.com\/fr\/actualites\/la-qualite-dans-la-gestion-des-affaires\/","og_locale":"fr_FR","og_type":"article","og_title":"La qualit\u00e9 dans la gestion des affaires - Zylloo Consult","og_description":"Comment bien g\u00e9rer gr\u00e2ce \u00e0 la norme de qualit\u00e9 ? La famille des normes ISO 9000 couvre les divers aspects du management de la qualit\u00e9","og_url":"https:\/\/zylloo.com\/fr\/actualites\/la-qualite-dans-la-gestion-des-affaires\/","og_site_name":"Zylloo Consult","article_publisher":"https:\/\/www.facebook.com\/zylloo\/","article_published_time":"2019-02-02T16:24:48+00:00","og_image":[{"width":990,"height":567,"url":"https:\/\/zylloo.com\/wp-content\/uploads\/2019\/02\/image1-newsletter1-1.jpg","type":"image\/jpeg"}],"author":"Zylloo Consult","twitter_card":"summary_large_image","twitter_creator":"@Zylloo","twitter_site":"@Zylloo","twitter_misc":{"\u00c9crit par":"Zylloo Consult","Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/zylloo.com\/fr\/actualites\/la-qualite-dans-la-gestion-des-affaires\/#article","isPartOf":{"@id":"https:\/\/zylloo.com\/fr\/actualites\/la-qualite-dans-la-gestion-des-affaires\/"},"author":{"name":"Zylloo Consult","@id":"https:\/\/zylloo.com\/fr\/#\/schema\/person\/0654679a99b2914de9a588c970b61226"},"headline":"La qualit\u00e9 dans la gestion des affaires","datePublished":"2019-02-02T16:24:48+00:00","mainEntityOfPage":{"@id":"https:\/\/zylloo.com\/fr\/actualites\/la-qualite-dans-la-gestion-des-affaires\/"},"wordCount":311,"commentCount":0,"publisher":{"@id":"https:\/\/zylloo.com\/fr\/#organization"},"image":{"@id":"https:\/\/zylloo.com\/fr\/actualites\/la-qualite-dans-la-gestion-des-affaires\/#primaryimage"},"thumbnailUrl":"https:\/\/zylloo.com\/wp-content\/uploads\/2019\/02\/image1-newsletter1-1.jpg","articleSection":["Actualit\u00e9s","Communiqu\u00e9s de presse"],"inLanguage":"fr-FR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/zylloo.com\/fr\/actualites\/la-qualite-dans-la-gestion-des-affaires\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/zylloo.com\/fr\/actualites\/la-qualite-dans-la-gestion-des-affaires\/","url":"https:\/\/zylloo.com\/fr\/actualites\/la-qualite-dans-la-gestion-des-affaires\/","name":"La qualit\u00e9 dans la gestion des affaires - Zylloo Consult","isPartOf":{"@id":"https:\/\/zylloo.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/zylloo.com\/fr\/actualites\/la-qualite-dans-la-gestion-des-affaires\/#primaryimage"},"image":{"@id":"https:\/\/zylloo.com\/fr\/actualites\/la-qualite-dans-la-gestion-des-affaires\/#primaryimage"},"thumbnailUrl":"https:\/\/zylloo.com\/wp-content\/uploads\/2019\/02\/image1-newsletter1-1.jpg","datePublished":"2019-02-02T16:24:48+00:00","breadcrumb":{"@id":"https:\/\/zylloo.com\/fr\/actualites\/la-qualite-dans-la-gestion-des-affaires\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/zylloo.com\/fr\/actualites\/la-qualite-dans-la-gestion-des-affaires\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/zylloo.com\/fr\/actualites\/la-qualite-dans-la-gestion-des-affaires\/#primaryimage","url":"https:\/\/zylloo.com\/wp-content\/uploads\/2019\/02\/image1-newsletter1-1.jpg","contentUrl":"https:\/\/zylloo.com\/wp-content\/uploads\/2019\/02\/image1-newsletter1-1.jpg","width":990,"height":567},{"@type":"BreadcrumbList","@id":"https:\/\/zylloo.com\/fr\/actualites\/la-qualite-dans-la-gestion-des-affaires\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/zylloo.com\/fr\/accueil\/"},{"@type":"ListItem","position":2,"name":"La qualit\u00e9 dans la gestion des affaires"}]},{"@type":"WebSite","@id":"https:\/\/zylloo.com\/fr\/#website","url":"https:\/\/zylloo.com\/fr\/","name":"Zylloo Consult","description":"Etudes et conseils","publisher":{"@id":"https:\/\/zylloo.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/zylloo.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/zylloo.com\/fr\/#organization","name":"Zylloo Consult","alternateName":"Zylloo","url":"https:\/\/zylloo.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/zylloo.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/zylloo.com\/wp-content\/uploads\/2024\/04\/zylloo_web_logo_2.png","contentUrl":"https:\/\/zylloo.com\/wp-content\/uploads\/2024\/04\/zylloo_web_logo_2.png","width":968,"height":274,"caption":"Zylloo Consult"},"image":{"@id":"https:\/\/zylloo.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/zylloo\/","https:\/\/x.com\/Zylloo","https:\/\/www.linkedin.com\/company\/zylloo-consult\/","https:\/\/www.instagram.com\/zylloo_2018\/"]},{"@type":"Person","@id":"https:\/\/zylloo.com\/fr\/#\/schema\/person\/0654679a99b2914de9a588c970b61226","name":"Zylloo Consult","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/1a4e7dbd0f148d503045ea4ae27e95e19fcb9bfa79fdeea89835462c616d30f0?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/1a4e7dbd0f148d503045ea4ae27e95e19fcb9bfa79fdeea89835462c616d30f0?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/1a4e7dbd0f148d503045ea4ae27e95e19fcb9bfa79fdeea89835462c616d30f0?s=96&d=mm&r=g","caption":"Zylloo Consult"},"sameAs":["https:\/\/zylloo.com"],"url":"https:\/\/zylloo.com\/fr\/author\/bts0v\/"}]}},"_links":{"self":[{"href":"https:\/\/zylloo.com\/fr\/wp-json\/wp\/v2\/posts\/94812","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zylloo.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zylloo.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zylloo.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zylloo.com\/fr\/wp-json\/wp\/v2\/comments?post=94812"}],"version-history":[{"count":0,"href":"https:\/\/zylloo.com\/fr\/wp-json\/wp\/v2\/posts\/94812\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zylloo.com\/fr\/wp-json\/wp\/v2\/media\/93405"}],"wp:attachment":[{"href":"https:\/\/zylloo.com\/fr\/wp-json\/wp\/v2\/media?parent=94812"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zylloo.com\/fr\/wp-json\/wp\/v2\/categories?post=94812"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zylloo.com\/fr\/wp-json\/wp\/v2\/tags?post=94812"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}